Policy
Refund Policy
30-day return window, condition standards, return shipping, and refund timing.
Policy notes
Condition, packaging, and refund timing.
Start with the delivery date, item condition, packaging status, and order number.
Keep the item clean, complete, and photographed with included accessories when practical.
Delivery date, item condition, packaging status, and order details determine the next step.
Approved refunds return to the original payment method after the item is received and inspected.
Return Window
Customers may request a return within 30 days of delivery. Returns requested after the window cannot be accepted.
Condition
Accessories: returnable if unused, with original packaging. Equipment over 20 lb (bars, plates, benches, racks, bumper plates): returnable if uninstalled, with no impact damage, modification, or missing hardware, and in original packaging.
Pre-existing Damage
Items that arrive damaged or incorrect must be reported within 48 hours of delivery, with photos of the damaged item and packaging, to support@evosportingusa.com. Damage reported after 48 hours may be handled under the warranty section instead of as a refund.
Return Shipping
Customers pay return shipping for change-of-mind returns. EVO Sporting USA pays return shipping when the item arrived damaged, defective, or did not match the order.
Refund Timing
Inspection is completed within 3 business days of carrier delivery of the returned item. Approved refunds are issued to the original payment method within 5 to 10 business days after inspection. Bank processing times can vary by card issuer.
Non-returnable Items
Chalk, grip enhancers, opened nutrition or hygiene-adjacent accessories, and clearance items marked final sale are non-returnable.